Your privacy is important to us. It is RoGold's policy to respect your privacy and comply with any
applicable law and regulation regarding any personal information we may collect about you, including
across our website, https://rogold.me, and other sites we own and
Personal information is any information about you which can be used to identify you. This includes
information about you as a person (such as name, address, and date of birth), your devices, payment
details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those
sites and services have their own privacy policies. After following a link to any third-party
This policy is effective as of 30 December 2021.
Last updated: 30 December 2021
Information We Collect
Information we collect falls into one of two categories: “voluntarily provided” information and
“automatically collected” information.
“Voluntarily provided” information refers to any information you knowingly and actively provide us
when using or participating in any of our services and promotions.
“Automatically collected” information refers to any information automatically sent by your devices in
the course of accessing our products and services.
When you visit our website, our servers may automatically log the standard data provided by your web
browser. It may include your device’s Internet Protocol (IP) address, your browser type and version,
the pages you visit, the time and date of your visit, the time spent on each page, and other details
about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data
about the error and the circumstances surrounding its occurrence. This data may include technical
details about your device, what you were trying to do when the error happened, and other technical
information relating to the problem. You may or may not receive notice of such errors, even in the
moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be
possible to combine it with other data to personally identify individual persons.
We may ask for personal information — for example, when you register an account or when you contact
us — which may include one or more of the following:
Transaction data refers to data that accumulates over the normal course of operation on our platform.
This may include transaction records, stored files, user profiles, analytics data and other metrics,
as well as other types of information, created or generated, as users interact with our services.
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In
which instance, we only collect personal information that is reasonably necessary to provide our
services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
- Register for an account
- Purchase a subscription
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or on any similar technologies
- When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal
information will not be further processed in a manner that is incompatible with these purposes:
- to provide you with our platform's core features and services
- to deliver products and/or services to you
- to contact and communicate with you
We may combine voluntarily provided and automatically collected personal information with general
information or research data we receive from other trusted sources. For example, If you provide us
with your location, we may combine this with general information about currency and language to
provide you with an enhanced experience of our site and service.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will
protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized
access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no
method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data
You are responsible for selecting any password and its overall security strength, ensuring the
security of your own information within the bounds of our services. For example, ensuring any
passwords associated with accessing your personal information and accounts are secure and
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what
provided us with personal information as part of creating an account with us, we may retain this
information for the duration your account exists on our system. If your personal information is no
longer required for this purpose, we will delete it or make it anonymous by removing all details
that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal,
accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or
historical research purposes or statistical purposes.
We do not aim any of our products or services directly at children under the age of 13, and we do not
knowingly collect personal information about children under 13.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- a parent, subsidiary, or affiliate of our company
- third-party service providers for the purpose of enabling them to provide their services,
including (without limitation) IT service providers, data storage, hosting and server providers,
error loggers, debt collectors, maintenance or problem-solving providers, professional advisors,
and payment systems operators
- our employees, contractors, and/or related entities
- our existing or potential agents or business partners
- credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail
to pay for goods or services we have provided to you
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in
connection with any actual or prospective legal proceedings, or in order to establish, exercise,
or defend our legal rights
- third parties, including agents or sub-contractors, who assist us in providing information,
products, services, or direct marketing to you
- third parties to collect and process data
- an entity that buys, or to which we transfer all or substantially all of our assets and business
Third parties we currently use include:
International Transfers of Personal Information
The personal information we collect is stored and/or processed in United States, or where we or our
partners, affiliates, and third-party providers maintain facilities.
The countries to which we store, process, or transfer your personal information may not have the same
data protection laws as the country in which you initially provided the information. If we transfer
your personal information to third parties in other countries: (i) we will perform those transfers
in accordance with the requirements of applicable law; and (ii) we will protect the transferred
Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you understand we will
You do not have to provide personal information to us, however, if you do not, it may affect your
use of our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a
providing personal information about somebody else, you represent and warrant that you have such
person’s consent to provide the personal information to us.
Marketing permission: If you have previously agreed to us using your personal
information for direct marketing purposes, you may change your mind at any time by contacting us
using the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out
of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this
incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your
rights over your personal information. Unless your personal information is required to provide you
with a particular service or offer (for example processing transaction data), we will not deny you
goods or services and/or charge you different prices or rates for goods or services, including
through granting discounts or other benefits, or imposing penalties, or provide you with a different
level or quality of goods or services.
Notification of data breaches: We will comply with laws applicable to us in respect
of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and
wish to make a complaint, please contact us using the details below and provide us with full details
of the alleged breach. We will promptly investigate your complaint and respond to you, in writing,
setting out the outcome of our investigation and the steps we will take to deal with your complaint.
You also have the right to contact a regulatory body or data protection authority in relation to
Unsubscribe: To unsubscribe from our email database or opt-out of communications
(including marketing communications), please contact us using the details provided in this privacy
policy, or opt-out using the opt-out facilities provided in the communication. We may need to
request specific information from you to help us confirm your identity.
We use “cookies” to collect information about you and your activity across our site. A cookie is a
small piece of data that our website stores on your computer, and accesses each time you visit, so
we can understand how you use our site. This helps us serve you content based on preferences you
If we or our assets are acquired, or in the unlikely event that we go out of business or enter
bankruptcy, we would include data, including your personal information, among the assets transferred
to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties
who acquire us may, to the extent permitted by applicable law, continue to use your personal
information according to this policy, which they will be required to assume as it is the basis for
any ownership or use rights we have over such information.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no
control over the content and policies of those sites, and cannot accept responsibility or liability
for their respective privacy practices.
Changes to This Policy
current acceptable practices, or legislative or regulatory changes. If we decide to change this
If the changes are significant, or if required by applicable law, we will contact you (based on your
selected preferences for communications from us) and all our registered users with the new details
and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out
of, as applicable, any new uses of your personal information.
Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU)
Data Controller / Data Processor
The GDPR distinguishes between organisations that process personal information for their own purposes
(known as “data controllers”) and organizations that process personal information on behalf of other
organizations (known as “data processors”). We, RoGold, located at the address provided in our
Contact Us section, are a Data Processor with respect to the personal information you provide to us.
Legal Bases for Processing Your Personal Information
We will only collect and use your personal information when we have a legal right to do so. In which
case, we will collect and use your personal information lawfully, fairly, and in a transparent
manner. If we seek your consent to process your personal information, and you are under 16 years of
age, we will seek your parent or legal guardian’s consent to process your personal information for
that specific purpose.
Our lawful bases depend on the services you use and how you use them. This means we only collect and
use your information on the following grounds:
Consent From You
Where you give us consent to collect and use your personal information for a specific purpose. You
may withdraw your consent at any time using the facilities we provide; however this will not affect
any use of your information that has already taken place. When you contact us, you may consent to
your name and email address being used so we can respond to your enquiry. While you may request that
we delete your contact details at any time, we cannot recall any email we have already sent. If you
have any further enquiries about how to withdraw your consent, please feel free to enquire using the
Performance of a Contract or Transaction
Where you have entered into a contract or transaction with us, or in order to take preparatory steps
prior to our entering into a contract or transaction with you. For example, if you purchase a
product, service, or subscription from us, we may need to use your personal and payment information
in order to process and deliver your order.
Our Legitimate Interests
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate,
improve and communicate our services. We consider our legitimate interests to include research and
development, understanding our audience, marketing and promoting our services, measures taken to
operate our services efficiently, marketing analysis, and measures taken to protect our legal rights
Compliance with Law
In some cases, we may have a legal obligation to use or keep your personal information. Such cases
may include (but are not limited to) court orders, criminal investigations, government requests, and
regulatory obligations. If you have any further enquiries about how we retain personal information
in order to comply with the law, please feel free to enquire using the details provided in the
International Transfers Outside of the European Economic Area (EEA)
We will ensure that any transfer of personal information from countries in the European Economic Area
(EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using
standard data protection clauses approved by the European Commission, or the use of binding
corporate rules or other legally accepted means.
Your Rights and Controlling Your Personal Information
Restrict: You have the right to request that we restrict the processing of your
personal information if (i) you are concerned about the accuracy of your personal information; (ii)
you believe your personal information has been unlawfully processed; (iii) you need us to maintain
the personal information solely for the purpose of a legal claim; or (iv) we are in the process of
considering your objection in relation to processing on the basis of legitimate interests.
Objecting to processing: You have the right to object to processing of your personal
information that is based on our legitimate interests or public interest. If this is done, we must
provide compelling legitimate grounds for the processing which overrides your interests, rights, and
freedoms, in order to proceed with the processing of your personal information.
Data portability: You may have the right to request a copy of the personal
information we hold about you. Where possible, we will provide this information in CSV format or
other easily readable machine format. You may also have the right to request that we transfer this
personal information to a third party.
Deletion: You may have a right to request that we delete the personal information we
hold about you at any time, and we will take reasonable steps to delete your personal information
from our current records. If you ask us to delete your personal information, we will let you know
how the deletion affects your use of our website or products and services. There may be exceptions
to this right for specific legal reasons which, if applicable, we will set out for you in response
to your request. If you terminate or delete your account, we will delete your personal information
within 30 days of the deletion of your account. Please be aware that search engines and similar
third parties may still retain copies of your personal information that has been made public at
least once, like certain profile information and public comments, even after you have deleted the
information from our services or deactivated your account.
For any questions or concerns regarding your privacy, you may contact us using the following details: